The proverbial buck stops here. To make sure the buck has little chance of getting this far, it behooves to maintain welcoming pastures. Our members must never feel the need to leave.
Our live agents are always available, with support reps to back them up technically. Vigilant moderators nurture courteous community, and critical content reviewers perform quality control. Proactive partner managers engage with clients and team leaders provide guidance. Senior directors take care of the administration, while the C-Suite manage respective departments. ZaGenie consists of winners, who are a perfect fit for their respective positions.
We are never in a rush to increase the size of our team. We don’t need to see flashy resumés, and there are zero interviews. All that matters is what people can do, and how well they do it. Action is what secures a team position.
Start with identifying where you fit in. Fill in the form and I will personally get back to you.
The first line of support, with the critical responsibility of warmly welcoming visitors to the website. Eradicating any user frustration and escalating issues that need further attention.
Working closely with the online Live Agents, the support representatives dig deeper to resolve issues, that need more technical attention. Making sure that all tickets are closed satisfactorily.
The foundation of our community forums is courtesy. Strictly, but gently enforced by pro-active moderators, who keep it family friendly and flame-free. Ex-school prefects excel in this vital role.
The directory is only as good as the structure and content. Meticulously scrutinized by reviewers, who filter out the noise, and keep listings relevant. Making sure the overall quality remains high.
The success of our partners, depends on pro-active partner managers, who drive the whole process. Developing additional revenue streams, and increasing the visibility of their clients.
Seasoned partner managers are elevated to leadership roles. Sharing their knowledge and experience to build a team of well-trained partner managers, benefitting all partners in turn.
The directors are well-versed in all aspects of the company, with many years of experience. Providing guidance and direction, defining management tasks, and liaising with the C-suite.
Senior leadership with decades of experience and old-school values. Wisely tempered into solid systems and proven processes. Making it easy for the whole team, while leading from the front.
Would you like to join us?
We follow an unorthodox hiring process. We don’t need your CV, when you apply. No doubt you have a masterpiece prepared, and the road that brought you here, is strewn with achievements. Truth be told, while your past is important, we are more interested in what we can do, together.
Likewise, your academic prowess, degrees and diplomas are to be commended, but we are more interested in your actual work ethic and strength of character. Those qualities can not be studied for. It’s who you are that will make you a valuable asset to ZaGenie Team. Our core is character.
Let’s start the process of getting to know each other. Put in a bid for the relevant team position, and I’ll personally get back to you. Yes, technology will help me keep that promise of respecting your time and interest in what we do. Making it through our unique process, is mostly up to you.
I look forward to our journey together!