Working closely with the online Live Agents, the support representatives dig deeper to resolve issues, that need more technical attention. Making sure that all tickets are closed satisfactorily.
Who is this position for?
Anyone over the age of 20. No technical skills required, but good command of the written English language is essential. You must be able to persevere, until issues are resolved. Support Reps are usually Live Agents, who have gained more experience. You will already know your way around the systems, and find solutions quickly.
What will you be doing?
The second line of user support, for all the ZaGenie powered initiatives. Every issue must be resolved, and that responsibility lies with you. When tickets are opened by Live Agents, you take over and follow through. No voice nor video, just typed correspondence via the online ticket system. Simply select the already prepared canned responses. There is nothing overly technical for you to do. Just work your way through the knowledge base. Your job is also to add new articles to the knowledge base, if any new problems/solutions are discovered.
Where is the place of work?
We are primarily remote. That means you can work from anywhere, as long as you have good access to the ‘Net. There are offices planned for Cape Town; South Africa, Shoreham; England, Turin, and Venice; Italy. Should you be nearby, there will always be a hotdesk for you. These cities are also the geographic venues, where we meet from time to time, keeping human interaction alive. Use the offices, as and when needed. Good coffee, always brewing.
When can you get involved?
That’s up to you. We are never in a rush to fill a vacancy. The positions are taken up, when the right person comes along. That journey begins, when you complete the worksheet, explaining everything we do. Naturally, it’s a two-way street, with a completed worksheet telling us more about you. That will determine if and when the welcome mat appears on your path. Opening the door to a mutually beneficial future. Let’s get going today!
Why we don’t need your CV?
Undoubtedly, you have a fabulous résumé. However, it serves a lesser purpose here. We’re only interested in what we can do, together, going forward. As we have a non-standard approach, servicing unique initiatives, the primary question is… do you fit in? To that end, we give you a worksheet to complete, at your own pace and convenience. Once completed, it will help you understand what we do, how we do it, and what’s in it for you.
How much money will I earn?
The monthly basic contractor rate is £2400.
Free memberships for all initiatives = £1400.
Total package is £3800 per calendar month.
Additional 20% commissions can be earned.
Gross paid to you. No deductions taken at all.
– Two shifts of four hours, per day, for twenty days.
– All shifts are daytime, based on the local time zone.
– Shifts may occur over weekends, once per month.
Important to note:
– This is a contractor/freelance position, online only.
– Use your own connection, laptop and/or desktop.
– You are responsible for all your local income taxes.
– Contracts are mutually revised, every three months.
Payment process flow:
– Your shifts & times worked, are automatically logged online.
– At the end of the month, you submit an invoice (FreshBooks).
– You are paid via Payoneer, or if preferred: N26, Revolut, Wise.
Please complete and submit this form. Then check your inbox.
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